We closely monitor the COVID-19 updates and strictly follow the guidelines set out by both the World Health Organization (WHO), the Hellenic National Health Organization (EODY), and the Hellenic Tourism Organization (EOT).
Based on government orders and instructions we have safely opened and welcome visitors for arrivals starting on July 27, 2020, with the strict hygiene standards we have set, to ensure a safe, healthy and welcoming environment!
Our staff has been trained for Covid-19 and for all necessary procedures in order to create a safe environment for our guests.
Hand sanitizers have been placed in public areas, including the reception area, dining areas, public bathrooms and offices.
We provide disinfectant, protective masks and gloves to our staff, according to the instructions of the EODY.
We perform cleaning and disinfection in all public areas with increased frequency, with special emphasis on frequent contact points.
We placed special signs in all public areas, informing our guests, to observe the social distance, to wear masks and to take the planned personal hygiene measures.
Our hotel was properly prepared, for the safety of the health of our guests, in accordance with the instructions of the EODY, creating a special team for the management of a suspicious case Covid-19, in cooperation with doctors, to prevent and suppress any emergency medical incident during their stay.
Also, according to Greek law, but also according to the instructions of the EODY, a COVID-19 file is kept in our hotel, for our guests and our partners. In particular, we are obliged to record: Room Number, Name, Nationality, Passport Number, Country of Origin, Date of Birth, Date of Arrival and Departure and contact details (address, phone, email), to detect contacts in case of a case.
We have changed the departure times until 11.00 a.m. and arrival from 4.00 p.m., so that our rooms can be ventilated, cleaned and disinfected properly. We have made special markings to maintain safety distances. We provide disinfectant liquid, masks and disposable gloves upon arrival of our guests. Finally, frequent and thorough disinfection of frequent contact surfaces and all items received or delivered to guests is carried out.
We removed all the printed material, most of the decorative elements, and a part of the additional equipment and clothing from the rooms, which are now provided upon request.
We take care of the air conditioners according to the manufacturer’s instructions and set them in non-recirculating air mode. We perform ventilation, cleaning and meticulous disinfection in all rooms upon departure, using the appropriate and approved cleaning and disinfecting materials and equipment with special emphasis on frequent contact points – headboards, baths, sinks, toilets, remote controls (we place disposable covers), thermostats, refrigerators, closets, hangers, safe boxes, sockets, switches, handrails, chairs, sofas, armchairs, etc., while during your stay, room cleaning and the change of clothing is done by arrangement.
All our dishes are served “ala carte” by our staff, with increased hygiene measures, using a protective mask and disposable gloves, while ensuring that the intended distances between individuals and between table seats are respected and finally, we have applied a maximum of visitors.
Finally, thoroughly disinfect the tables and seats with appropriate disinfectants after each use.
In the restaurant area the attendance is made using disinfectant, we ensure that the planned distances are respected both between the individuals and between the table seats.
At the customer’s request, it is possible to offer menus forms, which are disinfected, with appropriate disinfectants, after each use.
All our dishes are served ala carte by our staff, with increased hygiene measures, using a protective mask and disposable gloves and finally we applied a ceiling of visitors.
Finally, thoroughly disinfect the tables with appropriate disinfectants after each use and cover the tables with disposable tablecloths or place mat.
Other Departments – Shared Spaces
We have arranged the furnishings in all sections and public areas in such a way as to ensure the social distance provided, where appropriate. At the same time, we optimized the cleaning and disinfection instructions for all our parts with increased cleaning and disinfection actions, with emphasis on frequent contact points and finally we have applied a ceiling of visitors in all areas.
At the same time, however, we should highlight the specific characteristics of our accommodation:
- We follow all the health and safety procedures provided for.
- We support contactless transactions at Check Out.
- Parking is in open-air.
- It is possible to choose the frequency and how to clean the rooms.
All of us at HOTEL SANTORINI and everyone personally assure you that we will do whatever it takes to ensure the safety of you, ours, the families of all of us and our society.
We ask you, your understanding and cooperation and compliance with the instructions of the Greek State and the Authorities, so that we can welcome you and accommodate you on your most beautiful trip, with the greatest possible security.
Until then, stay safe…